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Trials and Tribulations

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Begin forwarded message:

From:RogerWaters.com” <help@RogerWaters.com>
Date: April 15, 2010 12:25:31 AM EDT

Subject: Welcome to RogerWaters.com

Hello John,

Thank you for becoming a member of RogerWaters.com. This email confirms the creation of your account.

RogerWaters.com membership grants you eligibility to participate in the presales for Roger Waters The Wall Live tickets. In order to ensure that everyone has equal access to premium seating, we are holding draws for a chance to participate in our presales. Your membership entitles you to enter a draw for a chance to buy one (1) pair of tickets for up to five (5) shows selected by you from the list of included cities.

Here’s how the program will work:

1. You can enter the draws for up to five cities for your chance to participate in the presales on the Roger Waters The Wall Live tour. If you haven’t chosen your cities, please do that now. You will be able to update the cities you’ve chosen by logging into your RogerWaters.com account at any time.

2. You will receive an email from us just prior to each of your draws letting you know when presale links will be emailed out and the exact day and time of the ticket presale. To help ensure that there is no delay in receiving these messages, add tickets@RogerWaters.com to your address book and/or safe senders list now.

3. Prior to each ticket presale, a limited number of RogerWaters.com members will be randomly drawn from the list of those who expressed interest in buying tickets for that city. Each draw will include all members who have chosen that city up to the time of the draw, and is conducted entirely randomly by computer. The selected members will then receive email notifications to buy tickets that include a link to the presale as well as a reminder of the exact presale start time. These links are personalized to the selected member, are non-transferable and non-reusable. Each link is eligible for exactly one PAIR of tickets only.

4. If you are selected for a presale, you are not guaranteed to receive tickets, only the opportunity to participate in a limited presale. Orders will be accepted on a first-come, first-served basis as of the designated presale start time.

5. All tickets are non-refundable and non-transferable after purchase.

6. If you are not selected, you will be notified via email.

7. Your eligibility for each of the cities you have chosen is distinct and will not affect your selection and/or any successful purchase you may make for other cities.

In order to ensure that each step of this program is communicated properly, we will be sending you several emails throughout the process. We apologize in advance for the high volume of email you will receive from us.

If you have any other questions about the process, please read over the FAQs. If you do not find the answer to your question in the FAQs, please contact us at tickets@RogerWaters.com.

Thanks,

The RogerWaters.com Team

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